Connect Globally For More Conversions

Tap into the power of tailored, real-time conversations to deliver unforgettable customer experiences and solidify lasting relationships
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Connect Globally For More Conversions

Why choose SHOPLINE Message Center?

Effortlessly reach your customers on their favourite messaging platforms. Managing various channels can be daunting, but our Message Center streamlines communication with a centralised hub for all your messages, enabling you to recognise the same customer across multiple touchpoints

Multiple Logistics Provider Options
Multi-channel Messaging
Multiple Logistics Provider Options
Multiple Logistics Provider Options
Unified Messaging

Advanced AI chat assistant

Implement a dynamic menu or auto-reply chatbot that consistently provides instant, customised support around the clock, ensuring your customers are never left without the assistance they deserve

Keyword Auto-reply
Keyword Auto-reply
Maximise response efficiency for common queries using well-crafted keyword replies.
Smart Reply Suggestion
Smart Reply Suggestions
Cater to a wide range of target audiences with adaptable smart reply suggestions.
Automatically assigning sessions
Automatically assigning sessions
Foster genuine connections by seamlessly assigning conversations to your team members for a more personalised touch.
Boost customer satisfaction with smart reports and profile management

Boost customer satisfaction with smart reports and profile management

Get to know your customer better with actionable insights and personalized experiences.

  • Customer profile management
    Create customer profiles based on purchase behavior for a more personalized customer experience.
  • Reports and analytics
    Optimize chat management strategies by tracking response times, conversation volume, customer satisfaction, and more.

Unified message Center

Obtain a comprehensive understanding of customer behaviours across platforms with one dashboard for all your customer data.

  • Consolidate customer profiles for individual customers to get a unified view of their past transactions across online and offline touchpoints.
  • Manage customer interactions and order processing effortlessly within a centralised location for streamlined management.
  • Automate customer tagging and segmentation for optimised prioritisation and personalised support tailored to each customer.
    SHOPLINE POS provides you with real-time analytics.

    Social interaction made easy with one integrated dashboard

    Unify all your social channels, engage new audiences, and grow your social presence

    Facebook Messenger
    Integrate multiple Facebook pages seamlessly
    Live chat
    Implement live chat widgets within your online store for easy communication
    Effortlessly link all your Instagram for Business accounts
    Online Store
    Synchronise messages from your online store chat
    Connect with your Telegram Bots
    Link multiple channels to reach more customers
    Connect your WhatsApp Business API
    Centralized communication
    One-stop management of customer conversations across social media, email, and messaging apps.
    Save time and increase efficiency
    Streamline chats by managing messages from multiple platforms at the same time.

    Take the leap into the future with omnichannel commerce

    Try SHOPLINE with our free 14 day trial. Explore all the features of our omnichannel solution and see where it could take you business.
    No credit card required - get started today.

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