Enhance Customer Loyalty with CRM

Unlock the power of targeted marketing with our advanced customer segmentation tools and 360° portrait analysis! Harness the full potential of your DTC marketing strategy, drive conversion and boost retention rates with ease.

Elevate your loyalty program by offering multi-tiered perks to your customers

Unlock the power of loyalty with our customized rewards program. Set your tiers to offer points, discounts, free shipping, and more to reward your most loyal customers, with birthday discounts and personalized privileges that make them feel truly valued.

Drive customer engagement with a point-based rewards program

Earn points with ease

Customers can experience the full benefits of our CRM system using the Member System app. Earn points for every interaction, including registration, subscriptions, birthdays, purchases, social shares, and comments.

Flexible reward redemption types

Reward your customers the way they want - with points for cash, redeemable discount codes, and more. Create a loyalty program that fits your brand and delights your customers, forging a strong and lasting relationship between you and them.

Reap maximum benefits of your referral program

Eliminate the hassle of manual referral tracking with a CRM system that rewards both inviters and invitees. Expand your customer base and grow your business through easy sharing options via Facebook, Twitter, email, and more.

Boost engagement in the moments that matter

Boost customer engagement with Nudges, our on-site reminder system. Encourage registration, logins, referrals, and more at the right time to build strong relationships and grow your business. Our CRM system empowers your engagement strategy.

Frequently Asked Questions

1. How to manage customer relationship?

Managing customer relationships requires analyzing customer portraits and mastering customer data for personalized operations. SHOPLINE provides you with CRM to handle it. Search for Customer Management in the Help Center.

2. Is there a good CRM recommendation?

SHOPLINE CRM is a powerful customer relationship management system with accurate customer profiling and in-depth tracking of customer shopping behavior. It is free to use. It makes your e-commerce analysis easier and more direct, while opening up email marketing so that merchants can have advanced control over SHOPLINE customer information.

3. How do I manage my customers on SHOPLINE?

Refer to our step-by-step instructions to manage customers.

Take the leap into the future with omnichannel commerce

Try SHOPLINE with our free 14 day trial. Explore all the features of our omnichannel solution and see where it could take you business.
No credit card required - get started today.

Try for free

Enhance customer loyalty to accelerate growth

Increase customer activation and repeat purchases with our membership solution. Strengthen customer relationships, boost engagement, and maximize long-term value to drive business growth.

Start free trial

Drive engagement with personalized reward and loyalty programs

Tier-based reward programs
Create and offer personalized rewards programs that enable customers to earn rewards based on their level of engagement and/or the amount they spend.
Earn and redeem on any channel
Customers can earn, accumulate, and redeem their rewards across all shopping channels, online or in-store.
AI Recommendations
Leverage AI-driven insights and purchase analytics to optimize your rewards and loyalty strategy. Apply the best recommendations with just a single click.
Expand your reach
Easily create custom referral reward codes and URLs to share across, social, email and more.

Boost repeat purchases with exclusive customer incentives

Adaptive reward mechanisms
Easily configure store credit and gift card earning incentives to increase order sizes and repeat purchases
Custom membership experiences
Design a branded membership experience, complete with a personalized login, portal, and incentive programs
Personalized membership-exclusive incentives
Deliver targeted benefits and engage customers at the moments that matter—including sign-ups, birthdays, and membership upgrades, etc…

Actionable insights on your loyalty and rewards programs

Comprehensive dashboard
A 360 view on performance, including metrics such as: total members, sales, AOV (average order value), repeat purchase rate, and more
Real-time member data API
Retrieve and update customer information such as membership details, reward statuses, and store credit balances, with other integrated systems.

Omnichannel Integrations

Holistic Multi-Channel Data Integration
Integrate data across all channels—websites, retail POS, mobile apps, marketplaces, and CDPs. Manage the entire customer lifecycle with our unified tools for smarter, data-driven decisions.